We want to get it right, so we appreciate you telling us what you think of our service. Sometimes things don’t go right – this is how we aim to resolve your concerns.
- Tell us about your concerns
- If your concern is not resolved you can contact us
- We will acknowledge your concern or complaint within five working days
- We will look into your concern and report back to you within 10 working days
Your rights when receiving health or disability services
- Respect: The right to be treated with respect
- Fair treatment: The right to freedom from discrimination, coercion, harassment, and exploitation
- Dignity and independence: The right to dignity and independence
- Proper standards: The right to services of an appropriate standard
- Communication: The right to effective communication
- Information: The right to be fully informed
- It’s your decision: The right to make an informed choice and give informed consent
- Support: The right to support
- Teaching and research: Rights in respect of teaching and research
- Complaints: The right to complain
For more information on your rights and how to make a complaint, visit or contact the Health and Disability Commissioner.
