Referrals Coordinator 

Bring reliability where it matters most.

Join Your Way | Kia Roha as a Referrals Coordinator and be a trusted first point of contact for disabled people and their whānau. Supportive team, clear processes, and work that genuinely makes a difference.

About the Role

The Referrals Coordinator is responsible for ensuring disabled people and their whānau receive a responsive, accurate, and reliable referrals experience.

You’ll receive and assess referrals, determine eligibility, provide information about local services, and ensure information is captured correctly and on time.

This role suits someone who values accuracy, steady delivery, and being someone others can count on.

This is a permanent, full-time role (37.5 hours per week, Monday to Friday).

What You’ll Be Doing

• Leading the Kia Ora / Welcome process, guiding people through eligibility and referrals
• Managing referral administration and eligibility decisions with consistency and sound judgement
• Ensuring timely, accurate data entry and information management
• Meeting contract and KPI timeframes
• Building trusted relationships with disabled people, whānau, and community partners
• Following established systems, tools, and policies to deliver high quality, dependable service

What You’ll Bring

• Understanding of (or commitment to) the Enabling Good Lives vision and principles
• Strong communication skills and the ability to adapt your approach
• Sound judgement and the ability to make consistent decisions
• High attention to detail and confidence working with systems and processes
• Cultural awareness, including tikanga, Te Ao Māori and Pasifika contexts
• Ideally, lived experience of disability, or experience supporting disabled people or whānau

What We Offer

• Supportive and inclusive team culture – your voice is valued!
• Professional development and growth opportunities
• Employee Assistance Programme (EAP)
• Take a day off for your birthday – on us!
• Staff discount app for use at a range of retailers

About Your Way | Kia Roha: 

Your Way | Kia Roha is a nationally recognised Not-for-profit organisation supporting people in their communities from Whangarei to Invercargill. We have been providing support to people and their whanau for over 40 years. 

Moemoea | Vision 

Disabled people thriving, living the lives they choose in their communities. 

Kaupapa | Purpose 

Enabling innovative community solutions by and with disabled people 

Mātāpono | Values 

• Rangatiratanga | Self-Leadership: Choice and control over decisions builds on the mana of every individual. 
• Manawatoa | Courageous: Innovative, aspirational, and bold in our actions 
• Whanaungatanga | Connection: Relationships matter, we work together with whānau and others. 
• Kotahitanga | Inclusion: Everyone is included and respected for who they are. 
• Kaitiakitanga | Guardianship:  Sustain and respect the mauri | life force of those we work with. 

Your Way | Kia Roha is an equal opportunity employer; we strive to attract and maintain a diverse workforce across the country.  As an organisation we are committed to providing a working environment that embraces and values diversity and inclusiveness and ensuring a positive culture for people to work in.   

We encourage applications from people with a lived experience of disability or who are close family members of people with disability. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process. 

Applications will be reviewed as they are received, so please apply now. 

We are aiming to interview at the end of March 2026.

Applicants for this position must have the legal rights to work in New Zealand = 

Applications will be reviewed as they are received, so please apply now.