Policy and Process Specialist

Your Way | Kia Roha has an exciting opportunity for an experienced Policy and Process Specialist. 

This role is critical to the effective design, development, and successful implementation of policies and quality processes across our organisation.  You will ensure our policies and processes are straightforward, concise, and relevant to ensure these activities are aligned to our culture, add value, and are fully embraced by our people.

Working in close collaboration with managers and leaders across our organisation to identify and investigate opportunities for improvement, you will be a key part of our Business Support team and implement practical solutions across our organisation. You will ensure timely delivery and proactive management of key policies and processes to build efficiencies in delivering services and outcomes to our clients and communities.

You will have experience collecting, analysing, and reporting on qualitative and quantitative data to identify trends and patterns with a view to identifying opportunities for improvement. 

Additionally, this role has oversight of risk identification and management, and is our Privacy Officer.

This role is a full-time position working 37.5 hours per week.

As the Policy and Process Specialist at Your Way | Kia Roha the successful applicant will:

• Have proven policy development and process improvement experience, be self-motivated, and seeking to deliver excellent quality outcomes
• Have excellent interpersonal skills and demonstrated ability to empathise
• Possess effective judgement to determine where further information is needed
• Be comfortable asking open questions to build information and context
• Have cultural awareness, particularly tikanga, Te Ao Maori and Pasifika
• Can build rapport and strong connections with a diverse range of people
• Be able to establish and maintain relationships with people at all levels and from various backgrounds
• Have an understanding and / or lived experience of disability or experience supporting whānau with a disability or in the disability community, or a willingness to learn.

What’s on offer:

• Supportive and Inclusive environment, we value your opinion
• Opportunities for professional development
• Employee assistance programme available for staff 
• Take a day of leave for your Birthday
• Staff benefit app for use at a range of retailers 
• Flexible working available when established in role.

Your Way | Kia Roha (previously known as Life Unlimited Charitable Trust) is a nationally recognised not-for-profit organisation supporting people in their communities from Whangarei to Invercargill. We have been providing support to people and their whanau for over 40 years.

Moemoea | Vision

Disabled people thriving, living the lives they choose in their communities

Kaupapa | Purpose

Enabling innovative community solutions by and with disabled people

Mātāpono | Values

• Rangatiratanga | Self-Leadership: Choice and control over decisions builds on the mana of every individual
• Manawatoa | Courageous: Innovative, aspirational, and bold in our actions
• Whanaungatanga |Connection: Relationships matter, we work together with whānau and others
• Kohitanga | Inclusion: Everyone is included and respected for who they are
• Kaitiakitanga | Guardianship:  Sustain and respect the mauri | life force of those we work with

Your Way | Kia Roha is an equal opportunity employer; we strive to attract and maintain a diverse workforce across the country.  As an organisation we are committed to providing a working environment that embraces and values diversity and inclusiveness and ensuring a positive culture for people to work in.  

We encourage applications from people with a lived experience of disability or who are close family members of people with disability. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Applications will be reviewed as received.

The work we do can include working closely with people that may be at high risk of severe illness if they contract COVID-19 or similar viruses. 

We encourage all Your Way | Kia Roha team members to be fully vaccinated when vaccinations are recommended to reduce the risk of the spread of diseases or viruses. 

Applicants for this position must have the legal rights to work in New Zealand.